Returns & refunds

Draft updated 20 September 2026 · UK consumer orders

Changing your mind

For UK consumer distance purchases, tell us clearly that you wish to cancel within 14 days after the day you receive the goods. You may also cancel before delivery. Return them within 14 days after notifying us. Email info.sealedstash@gmail.com; using the form below is optional. Keep evidence that you sent your cancellation and return.

You pay the direct return postage for a change-of-mind cancellation. We refund the goods and the standard outbound delivery charge for a fully cancelled order, but not the extra cost of an optional premium delivery service. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee. We may withhold the refund until we receive the goods or evidence you sent them back, whichever comes first, and will then refund within 14 days.

You may inspect goods as you reasonably could in a shop. Where legally permitted and the required cancellation information was supplied, we may deduct an evidenced reduction in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. Opening factory-sealed booster packs or altering a graded-card holder may substantially reduce value. There is no automatic “no returns once opened” rule or fixed restocking penalty, and this does not limit remedies for faulty or misdescribed goods.

Faults, wrong items and authenticity concerns

Please contact us with your order reference and a description of the problem. We will provide the remedy required by the Consumer Rights Act 2015, including the short-term right to reject qualifying faulty goods within 30 days and repair, replacement, price reduction or refund rights where applicable. We cover reasonable return costs when legally responsible for the problem. Rights may continue beyond 30 days.

Photos of the item, packaging, seal or certification number can help us assess a claim. An unboxing video is not a condition of exercising your rights. We will consider the available evidence and cannot insist that a manufacturer or carrier deals with a claim that is our responsibility.

Fair handling of returns and disputes

Return the item supplied, including its contents, accessories and identifying labels where available, securely packaged. Do not substitute another item, remove contents or intentionally alter identifiers. We may compare the returned item with listing images, recorded serial numbers, dispatch records and payment evidence. If there is a discrepancy, we will explain the concern and give you a reasonable opportunity to respond.

We may dispute an unsupported claim, seek recovery of proven losses through lawful channels or share relevant evidence with a payment provider, adviser, court or competent authority when lawful and necessary. Making a genuine complaint, requesting a lawful refund or exercising data rights is not misuse. No blanket charge, forfeiture or presumption of dishonesty applies.

Optional cancellation form

To: sealedstash, info.sealedstash@gmail.com I wish to cancel my contract for the following goods: Order reference and item(s): Ordered on / received on: Customer name and address: Date: Signature (only if submitted on paper):

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